Providing Services to Fit your Needs
Sobo goes beyond traditional IT support offerings to deliver clients an unprecedented technology advisory service that moves your business forward.
Your trusted technology advisors
Beyond daily IT support, our Technology Advisory package provides unlimited advisory consultations to move your company forward.
- Managed IT
Think of Managed Services as a collection of basic and advanced applications and services that every company needs. From asset inventory to security, to backup and disaster recovery. While most IT service providers charge
a la carte for these services, we include them in all of our plans.
- Support
Stuff happens, things break, and people forget passwords. Whatever the issue, our rock-star service team is standing by to help. While most issues can be resolved remotely, sometimes onsite support is required. Either way, our IT Support plans include unlimited remote and dispatched onsite incident response.
- Technology Advisory
Sobo IT Technology Advisory is what differentiates us from the competition and keeps our clients coming back for more. Technology Advisory includes annual IT budget planning, quarterly technology steering, and unlimited discovery meetings to unpack and address any technology challenge your business is facing – big or small
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The process is easy!
1
Day one
Initialization / Communication /
Onboarding.
- Client onboarding with a kickoff meeting or phone call
- Introduce key technology advisors and service team members
- Begin day to day support as coordinated from the outgoing IT provider (if valid)
- Distribute onboarding documentation to all employees
- Install Sobo monitoring agents on all computers and servers
2
Months One
Support / Analyze / Recommend
- Present any technology issues uncovered along with our recommendations
- Evaluate and adjust day to day support as necessary
- Complete documentation of existing IT process and procedures
3
Months ongoing
Implement / Service / Client Satisfaction
- Continually monitor all service team KPIs for business and flag any outliners
- Collect one-question client satisfaction surveys on every support request
- Collect one-question account management surveys on a quarterly basis
- Schedule quarterly advisory meeting with client leadership and key staff
1
Day one
- Client onboarding with a kickoff meeting or phone call
- Introduce key technology advisors and service team members
- Begin day to day support as coordinated from the outgoing IT provider (if valid)
- Distribute onboarding documentation to all employees
- Install Sobo monitoring agents on all computers and servers
2
Month One
3
Months ongoing
- Continually monitor all service team KPIs for business and flag any outliners
- Collect one-question client satisfaction surveys on every support request
- Collect one-question account management surveys on a quarterly basis
- Schedule quarterly advisory meeting with client leadership and key staff
- Present any technology issues uncovered along with our recommendations
- Evaluate and adjust day to day support as necessary
- Complete documentation of existing IT process and procedures
Our Clients
youR Questions answered
Why do I need managed it services?
Every business needs antivirus, network security, automated patching, backups, and a secure place to store their shared passwords and documentation.
How are Sobo's managed it services better?
Our managed services are the gold-standard “best of the best” applications for endpoint protection, cloud security, automated support, online backup, disaster recovery, secure documentation, and reporting services. And if it’s no longer the best, we drop it from our portfolio and replace it with the best.
Why do I need It support?
In the course of running a business, stuff happens, things break, people forget passwords. Whatever the issue, our rock-star service team is standing by to help.
How do you charge your clients?
Many IT MSPs price on a per-asset basis. We think this approach is outdated, overly complicated, and ultimately unfair to clients. Multiple devices are here to stay, and we’re here to support people who work on devices, not the other way around.
What is Technolodgy Advisory and why do I need it?
Technology Advisory seeks to answer the question “What technology strategy is most aligned with the mission and vision of my company?” It is the practice of improving a company’s operations through effective IT spending. While IT support is focused on maintaining a company’s existing IT infrastructure, Technology Advisory is focused on the next one, three, or five years
Is Technology Advisory and vCTO(virtual Chief Technology officer) the same?
In theory, these two terms are interchangeable. However in practice, at most IT MSPs a vCTO is usually a level 2 or 3 IT support engineer assigned to engage accounts on a regular basis with technology recommendations. While the support engineer has several years of experience supporting different technologies, he or she doesn’t have experience running a business or even a department for that matter. Choosing the right technology strategy for a business is an art and science that requires equal parts IT and business acumen.
What does Technology Advisory Include?
Technology Advisory includes annual IT budget planning, quarterly technology steering, and unlimited discovery meetings to unpack and address any technology challenge your business is facing – big or small.
Why should I choose Sobo over another MSP?
Sobo’s Technology Advisory is what differentiates us from the competition and keeps our clients coming back for more.
With most of our competitors, Technology Advisory is an after-thought handled by the same people that provide end-user IT support.
You wouldn’t trust your company’s financial decisions to a bookkeeper, and for the same reasons, you shouldn’t trust your company’s technology to a help desk. Instead, you hire experienced and trusted advisors to do that.
Our Technology Advisors have decades of experience helping small businesses level up their technology operations. Wherever you’re taking your company, we’ll help you get there.